Milton House
Responsible Visiting Guide

Milton House
Responsible Visiting Guide

Our residents, some of whom are still shielding, remain very vulnerable and we must continue to have strict rules in place for all visitors to our homes to reduce the risk of a new outbreak occurring in the coming weeks and months.

Milton House Care

Milton House Visiting Guide

You will be aware that the coronavirus virus continues to have an impact within all communities, and care settings. 

People living in care homes are typically more vulnerable to severe illness as a result of coronavirus (COVID-19). While vaccination is proving very effective, and is always the best defence against COVID19 as we are continued to be advised by the government. 

At Milton House we have remained COVID free and are extremely proud of how our team have dedicated themselves in ensuring keeping all our residents safe and well. 


Visiting Rules

We have to therefore consider the following points along with the guidance provided by the Government which was only updated on the 02 February 2022. The points continue to be are: 

  • Controlling the number of visitors who can visit regularly in line with managing Infection Prevention Control

  • Infection prevention and control (IPC) measures to continue such as wearing masks whilst walking in the Home in common areas

  • Individual risk assessments

  • Lateral Flow testing arrangements to continue 

  • Isolation on return from some high-risk activities out of the Home 

 As an independent provider of Care, Milton House has considered all aspects of the Government Guidance, before applying what we deem is Safe and Achievable visiting for all. All the above points have been considered. 

Our aim in setting the visiting guidance is to ensure we can provide a Safe environment for all our residents, other visitors and staff to continue to live and work. 

Unless a member of the management team at Milton House has made exceptions, not including any residents who may be classed as ‘End of Life’, the following points should be noted in detail to allow visiting to take place in the most safe and effective process. Any resident which may be classed as End of Life will have individual visiting arrangements authorised only by the manager. 

We want to ensure that you and your loved one can enjoy the visit whilst keeping safe and respecting people’s wishes. Please read the following guidance carefully before visiting:

Milton House Care

Milton House Visiting Guide - Caring for our residents

 1. All visits should be pre booked and to control the number of visitors, only a maximum of 2 visitors at any one visit will be permitted. Please feel free to discuss any exceptional situations with the manager. 

2. All visitors will be required to undertake a LFT test provided at Milton House 30 mins prior to the visiting time. We will not accept tests completed away from Milton House. 

3. PPE provided by Milton House must be worn at all times in all areas, irrespective of your personal vaccination status. 

4. All professionals visiting Milton House will be expected to prove their vaccination status each time they visit, we do not store this information. Any professionals visiting a care home – such as healthcare workers, tradespeople and hairdressers – are required to show they are vaccinated or exempt before entering the home. This includes staff who may work or volunteer in the care home on a part time or occasional basis to deliver non-care-related services such as maintenance or activities. The vaccination requirement only applies to people who go inside a care home. 

5. All home or external visits are assessed for risk and the requirement for isolation period may be required following an external visit. If you still wish to take your relative out of Milton House, please discuss the COVID19 Risk Assessment with the manager to ensure you are fully aware of all the risks involved in external visits. 

6. All visits must be PRE booked and only be allowed to take place in the dedicated areas unless authorised. This enables us to ensure a cleaning process can take place upon completion of any visit. We do try and encourage all residents who can leave their room to do so and have their visit in the conservatory or Library as these are well-ventilated areas. We will ensure to try and provide as much privacy as possible during these visits. If a room visit is requested this will be assessed on an individual basis by the management ONLY. 

7. No pets are allowed unless it is a service animal such as a guide or hearing dog. 

8. You must not visit if you have been contacted by test and trace to advise that you have been in contact with an individual who has tested positive for covid-19 and need to isolate. 

9. You must not visit if you have had symptoms of COVID – 19 in the last 90 days. 

10. You must not visit if you have been advised to isolate in the last 28 days due to symptoms or a positive test. After which you must discuss your intended visit with the manager before arranging a visit. 

11. You may wish to bring toiletries or gifts for your relative, but these must be placed into a plastic bag, left with care staff who will sanitise the items before going into the building. Flowers will not be accepted at this time. 

12. We encourage all visitors to travel directly to Milton House without stopping at any public places such as shops, supermarkets, and petrol stations, and not to use public transport to travel to the Home. 

13. We reserve the right to stop any visits where visitors are not adhering to safe practice. We must also make you aware that your visit will be suspended immediately if residents become symptomatic or have a confirmed positive test result. 

14. Should the Home have a confirmed outbreak we will notify you accordingly. This will mean that visiting to the Home will be suspended. 

15. Outdoor visits will be allowed only if the forecast allows and maybe cancelled if we suddenly have a change in weather. 

16. Visits will take place in the most practical and comfortable location for the resident, however we do encourage all residents to take their visits out of their room in a well-ventilated area such as the conservatory. 

Enjoy your visit, we will support you to make your visit a positive one. 

Management Team at Milton House 

We will retain our current visiting procedure for relatives who wish to be with their loved one towards their end of life. This will be organized directly with the Home or Deputy Manager.

Milton House Care

Bed Bound Visits

Where residents are bed bound and where possible a window visit can take place, once the visit ends the window must be disinfected on both sides immediately

Where residents are bed bound and a window visit is not possible a visit can be arranged directly with the manager with an individual risk assessment put into place. Full PPE would need to be worn at all times and this visit would be limited to a maximum of 15 minutes.

Transport & Stopping Visits

We encourage all visitors not to use public transport to travel to the Home. Government guidance encourages people to walk or cycle to the Home.

We reserve the right to stop any visits where visitors are not adhering to safe practice. We must also make you aware that your visit will be suspended immediately if residents become symptomatic or have a confirmed positive test result.


Should the Home have a confirmed outbreak we will notify you accordingly. This will mean that visiting to the Home will be suspended for a minimum of 14 days or until such a time that all residents are symptom free.

View our amazing facilities services picturesque views

It’s easy to see why people choose Milton House. With picturesque views of North Yorkshire. Our home offers comfort, warmth and character in a lovely quiet village setting. See our gallery below or come see for yourself.

What might the first visit be like?

If your relative does not recognise you straight away, try not to worry and give them time to remember. It may take more than the initial meeting for those memories to be reconnected.

Social Distancing

Social distancing is important at least 2 meters apart it may be necessary to remove your face covering initially until your relative recognises you, this should then be put back on. A visor could be used as an alternative if absolutely necessary.

Dementia Care North Yorkshire

Your Approach

If your relative has dementia and it has worsened, you may need to adopt different approaches and communication techniques. Your relative may need longer to respond or need more help to do things. But maintaining that relationship is just as important now as it was before the pandemic. Staff will be on hand to provide support.

For many people, the worry of a relative no longer recognising you can be overwhelming. But it is important to stress that despite the time spent apart many people, living with dementia will remember their relatives. However, some people may struggle at first.

Physical Contact

One of the hardest aspects of the COVID-19 situation is the need for physical distancing between those of different households, including family members. Not everyone will understand the need to maintain a physical distance and may want to greet you with some sort of physical contact. This response is understandable after not seeing each other for a long time.

A gentle reminder from yourself or a staff member may be all that is required. We realise this is also difficult for you; however, we would ask you not to initiate physical contact.

Nursing and Residential Home Skipton

Tips for your visit

Residents are used to seeing staff in masks so are unlikely to be scared of you wearing one. It does, however, make communication a more of a challenge:

Speak in a loud clear voice

Use the tone of your voice and body language to convey meaning.

What to talk about?

Talk about topics, memories and people that are familiar to you both. This will help you both to get used to the challenges of communicating whilst wearing a mask and being distanced.

Use eye contact

We smile with our eyes – we have found that many residents know when we are smiling when we have masks on. Raising eyebrows or waving your hand so people know you are talking to them.

Go with the flow

Let minor misunderstandings go uncorrected if the meaning is intact: for example if you are telling a funny story about a friend named Kate and the resident mis hears it as Claire it might be best to not correct that and let the conversation flow if the meaning of the story is not changed.

Familiar Clothing

Wear clothing and hairstyles that maybe familiar to your loved one.

Stay hydrated

Make sure you properly hydrate before the visit as masks can make you feel dehydrated.

Book your visit

Although the rules and setting might seem formal, we hope that you will soon get used to the unusual circumstances.

Enjoy your visit, we will support you to make your visit a positive one.

Management Team
At Milton House