Complaints Procedure

Complaints can be made:

In writing

By email

By telephone

In person directly

By social media messages

Through a representative

Through an advocate


If a complaint is being made directly to an employee they must take the details of the complaint and pass this to the Registered manager -Kate Smith or Deputy Manager  – Geraldine Platt, as soon as possible.

If a client requires support to make a complaint the registered Manager will offer to make a referral to local advocacy services for independent support.


*Local Authority Complaints Team North Yorkshire County Council

Tel: 01609 780 780

Post: North Yorkshire County Council

          County Hall


          North Yorkshire

          DL7 8AD